Privacy Policy

1. Information we collect

• Enquiry details you type into our chatbot — your name, email address, service interest, budget, timeline and project requirements. Your email address is verified with a one-time password (OTP) so we know the enquiry is genuine.
• Contact details you share while working with us on a project (phone, address, billing details) under a separate signed agreement.
• Technical data — standard server logs (IP address, browser, pages requested) used only for security, abuse prevention and aggregate statistics.

2. How we use your information

• To respond to your enquiry with a plan and quote.
• To deliver, support and improve the services you engage us for.
• To send transactional messages about your project (never unsolicited marketing).
• To detect spam and protect the website.

3. What we never do

• We never sell, rent or trade your personal data.
• We never share your enquiry with third parties except service providers strictly needed to run this website (hosting, email delivery), who are bound by their own privacy terms.
• We never store payment card details on this website.

4. Cookies and local storage

This website uses only essential session storage — for example to keep you signed in to the admin panel or to remember that the chat was opened in your session. We do not use advertising or cross-site tracking cookies on this site.

5. Data retention and security

Enquiry records are retained only as long as needed to serve you and meet legal obligations, then deleted or anonymised. Data is stored on access-controlled servers with HTTPS encryption in transit, password-protected databases and restricted administrative access.

6. Your rights

You may request a copy of the personal data we hold about you, ask for corrections, or ask us to delete it. Write to us at infotronicsoftweb@gmail.com or to our office address below — we respond within 30 days.

7. Third-party links

Our pages may link to third-party websites (e.g. portfolios or payment partners). Their privacy practices are governed by their own policies, which we encourage you to read.

8. Children's privacy

Our services are business-to-business and not directed at children under 18. We do not knowingly collect personal data from children.

9. Changes to this policy

We may update this policy occasionally; the “Last updated” date above shows the latest revision. Continued use of the site after changes means you accept the revised policy.

10. Contact

INFOTRONICS SOFTWEB PRIVATE LIMITED
4th Floor, Kesho Park, Sheikhpura, Patna-800014, Bihar, India
📞 +91 87891 98641 · ✉️ infotronicsoftweb@gmail.com